Shipping

• Orders will be shipped within 1-5 working days. Delivery time varies from 1-10 working days depending on your location.
• If order is returned / lost because of customer providing incorrect address or package is returned for any reason the customer must than pay shipping & handling and product costs for redelivery to the correct address. If order is returned to us stating - unknown/gone away/insufficient address/refused/unclaimed there will be a $10 additional charge, Aus Post charges us the $10 fee therefore the customer will pay the fee plus a redelivery fee of $10.95.
• $10.95 Flat fee shipping for any size order within Australia tracked and insured.
• $25 New Zealand Flat fee shipping with tracking and insured. 
• All prices are in Australian Dollars and are GST inclusive. 
• All orders must be signed for upon delivery.
• All shipping costs are at customer's expense.
• All orders are dispatches from our Queensland location.
• The name appearing on your credit card statement will show USG (Universal Synergy Group).

Return Policy

• Within the ACCC Consumer guarantee guidelines, we are happy to offer an exchange on items that are returned to us unopened and unused, provided we are notified within 21 days of receipt and the item is returned within 7 days of contacting us. We do also offer a 30 day refund on FBE & CEM patches for first time customers only.  
• Customer Returns must be received back within 30 days of purchase in order to be eligible for an exchange/refund of the purchase price (less shipping & handling costs).
• Customers must return the remaining Frownies product in the original box with invoice / receipt (shipping costs at customer's expense).
• We do not accept returns if customer has used the FBE/CEM patches within the month as product lasts between one and a half to four months therefore product was used incorrectly.
• Products must be unopened or used. 
• We do not accept change of mind returns. 
• Please note that we are not responsible for any return shipping costs. All shipping costs are at customer's expense.
• Refunds apply to first-time purchases only. 
• No refund or exchanges will be provided for the missing shipments caused by the delivery name and/or address provided with error or misleading information. 
• No refund or exchanges will be provided if we do not receive the products. We are not responsible/liable  for missing return shipments. 

Disclaimers

These statements have not been evaluated by the Food and Drug Administration in the USA and Therapeutic Goods Administration in Australia. These products are not intended to diagnose, treat, cure or prevent any disease or used for therapeutic purpose.

Pricing and Charges

Product prices and shipping and handling charges may change without notice.

Mail Orders

To submit an order by mail please send a payment (money order ONLY) with your exact order details and your
mailing address/phone number/e-mail address. Money order payment to include $9.95 shipping fee and product costs. DO NOT send cash.

Money order to be payable to: Universal Synergy Group
Please mail the order and payment to:

Universal Synergy Group
P.O.Box 206
Helensvale QLD 4212